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Customer Service: FAQ

We're Often Asked...

Why shop with us?

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Simple. The quality of our merchandise and our commitment to customer satisfaction is the best in the business. Read more.

How much is shipping?

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We have been safely packing and shipping our fine merchandise all over the US and Europe for over 25 years. For online orders, you will see shipping charges listed on screen before checkout. For phone orders, we will quote shipping charges at the time of your order.

See Shipping Information.

How do I return something?

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We guarantee 100% satisfaction or your money back, no questions asked. Just return the item within 14 days in its original packing material for a full refund less the cost of shipping. See Shipping Information for our full Return Policy.

For health and safety reasons, bedding, towels, pillows and related items are not returnable unless they have never been opened and are completely sealed in the original packaging. Most of these products are packaged in clear plastic with the dimensions printed on the outside. We highly recommend that you carefully inspect the product's color, design and size before opening.

How can I contact customer service?

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Our customer care department can be reached by phone 24 hours a day at 800.978.2100. We can also be reached by email at: care@orientalfurniture.com

How can I place an order?

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Orders can be placed online or by phone at 1.800.978.2100. You can order by phone 24 hours a day.

Is my credit card information secure?

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Yes, we use the highest level of secure servers and encryption to protect your private information. Please see our privacy policy for more information. If you're still not satisfied check out our Google Customer Reviews, and our BBB Accreditation - go ahead, we'll be waiting for you when you get back.

Do you charge sales tax?

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You will not be charged sales tax for any item shipped to any address outside of Massachusetts.

What forms of payment do you accept?

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Visa, MasterCard, Discover, American Express, Money order, PayPal, Amazon Payments, Personal check or Certified Check. We wait for personal checks to clear before shipping.

Where do you ship?

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We ship to the United States and Canada. We also ship to most of Western Europe, Australia and parts of South America. We require a physical address for shipping. We do not ship to PO Boxes or APO addresses. If your country is not listed in the dropdown box during checkout please contact care@orientalfurniture.com for a shipping quote.

How can I send feedback?

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If you have any feedback for Oriental Furniture, please submit it to care@orientalfurniture.com

Where do you get all of your items?

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We are direct importers. We bring our merchandise in directly from various parts of Asia. This allows us to have a superior selection with fantastic prices.

What if I see a pricing discrepancy?

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Due to inconsistencies with internet browsers the correct price may not always be displayed on the product page. This is an extremely rare occurrence and you can be assured that the accurate price for the product configuration will show up in the shopping cart once you add it to your basket.