shipping information

We've been shipping across the Globe for over 20 years!

We use state of the art packing techniques and custom shipping boxes to ensure safety and minimize the possibility of damage during travel. We have over 20 years of experience shipping our merchandise all over the world.

Inspection and Quality Control:
Your order is inspected prior to shipping to eliminate any problems or defects.

Packing:
Your order will be boxed for maximum safety and protection during shipping.

Insurance:
Each order is fully insured before shipping and this cost is included in our shipping price.

Shipping Methods

We primarily use Federal Express Ground to ship all of our orders.

We cannot ship to PO Boxes or APO addresses. We ship to physical addresses only.

Additional shipping options include:

FedEx Express Overnight:
We can overnight most in-stock items for an additional shipping charge*. Orders placed after 8 am EST will ship the next business day and will arrive the following business day. Please note: Saturday and Sunday are not considered business days.

FedEx Express Second Day Air:
We can express via Second Day Air most in-stock items for an additional shipping charge*. Orders placed after 8 am EST will ship the next business day and will arrive in two business days. Please note: Saturday and Sunday are not considered business days.

FedEx Freight:
Heavy furniture and antiques along with shoji door kits ship via Fedex Freight. Heavy or oversize items may be subject to a Freight Surcharge in addition to the regular delivery charges.

Fedex International Economy and Fedex International Freight:
Once you enter your shipping address the International shipping rate will be displayed before you finalize your order. International shipping rates do not include any duties, taxes or tariffs that your country may charge you upon receipt of your order.

Shipping Costs & Availablity

• Shipping cost is based on what you order and determined both by size and weight.
  
• The shipping price listed on the product page is the base shipping price for the item. If an item has more than one size the shipping price will increase depending on the size you order. This increase will be displayed in the shopping cart.
  
• The shipping cost will be displayed for you before you finalize your order and before you give credit card information.
  
• Heavy or oversize items may be subject to a Freight Surcharge in addition to the regular delivery charges.
  
• Most in-stock items are shipped within 24 hours and should arrive within 3-10 business days (these estimates apply to in-stock items shipping within the Continental US).
  
• Shipping transit time can vary depending on location and shipping option.

Returns Processing

If for any reason you are unhappy with your purchase, you may return or exchange it within 14 days from the date of receipt for a full refund of the purchase price less the cost of shipping, or for an exchange. Please email customercare@orientalfurniture.com or call us at 800.978.2100 to get an RMA number. Returns without an RMA number or items not in the original packaging will not be processed, or will be assessed an additional fee at our discretion. Items must be returned within 30 days of issuance of the RMA number. Deliveries refused for any reason other than damage will be charged a return shipping fee. All returns should be insured for the proper amount, in case of damage upon receipt. Please retain your tracking numbers to help expedite the return process if needed.

For health and safety reasons, bedding, towels, pillows and related items are not returnable unless they have never been opened and are completely sealed in the original packaging. Most of these products are packaged in clear plastic with the dimensions printed on the outside. We highly recommend that you carefully inspect the product's color, design and size before opening.

Damaged items

In the unlikely case you receive a damaged item due to shipping, please keep all the packing materials and call us at 800.978.2100 or email us at customercare@orientalfurniture.com within 14 days to have the item picked up and to schedule a replacement.